Privacy Policy
Last Updated: 01 Sep 2025
This Privacy Policy describes how Five Software Ltd. (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website and AI services available at 5lc.co (the “Service”).
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our Service to you.
a) Information You Provide Directly:
- Account Information: If you create an account, we may collect your name, email address, password, and other registration details.
- User Content: This includes all prompts, queries, instructions, documents, and data that you input, upload, or submit to the AI Service. This content is processed to generate responses and is a core part of the service functionality.
- Communications: Information you provide when you contact us for support, send us an email, or participate in surveys.
b) Information Collected Automatically:
- Usage Data: We automatically collect information about your interaction with the Service, such as your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
c) Information from Third Parties:
We may receive information about you from other sources, such as social media platforms (if you log in through them) or third-party services that you connect to our Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Service: To operate, maintain, and provide the features and functionality of the AI service, including processing your prompts and generating responses.
- To Improve and Train Our Models: User inputs (prompts and content) may be used to train and fine-tune our AI tools to improve their accuracy, efficiency, and overall performance. We implement technical measures to anonymize and aggregate this data where possible.
- To Communicate With You: To send you service-related emails (e.g., account verification, technical notices, security alerts) and respond to your comments and questions.
- For Analytics: To understand how users access and use the Service so we can improve its design, functionality, and user experience.
- For Security: To monitor and protect the security of our Service, detect and prevent fraud, and fight spam.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on:
- Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
- Legitimate Interests: For our operational purposes to improve and secure our Service, where our interests are not overridden by your data protection rights.
- Consent: Where we have obtained your consent for specific processing activities. You can withdraw your consent at any time.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With trusted third-party vendors who provide services on our behalf (e.g., cloud hosting, data storage, customer support, analytics). These providers are contractually obligated to handle your data securely and confidentially.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Usage data and prompts may be retained in an aggregated and anonymized form for ongoing model training and improvement indefinitely.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: The right to access and receive a copy of your personal data.
- Correction: The right to correct inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal data.
- Restriction and Objection: The right to restrict or object to our processing of your personal data.
- Withdraw Consent: Where we rely on consent, the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [Your Email Address for Data Requests]. We will respond to your request within the timeframe required by applicable law.
7. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Children’s Privacy
Our Service is not intended for use by children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data when it is transferred internationally.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: hello@five.co
- Address: Five Software Ltd, 2101, Remex Center, Wong Chuk Hang, Hong Kong, Hong Kong SAR